Deliver Faster, Smarter Service with RavenApps Grids

Consolidate case data, streamline agent workflows, and improve service outcomes with editable grids designed for Salesforce Service teams.

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LEADING COMPANIES ALREADY SUPERCHARGING THEIR WORKFLOW

screenshot showing inline editing feature

Edit multiple fields in one go, directly in the grid

Assign, prioritize & act on tasks in real time

Complex filtering & sorting of sales records

Bulk update cases without switching tabs

Visualize assignments & schedule support tasks

Filter cases by SLA, bulk trigger processes

Speeds up deployment & reduces maintenance

Easily visualize progress of multi-step processes

Show related or detailed record data inline

CASE MANAGEMENT

Smarter Case Resolution

Give service agents a single, unified view of cases and related data. With RavenApps Grids, teams can quickly update statuses, assign tasks, and capture resolution notes without jumping between records.

Inline edit case statuses and priorities

Reassign ownership in bulk

Capture customer notes directly in the grid

"With RavenApps Grids, our service team cut down time spent managing cases and can now focus more on solving customer problems."

Head of Customer Experience, Retail Company

SERVICE PERFORMANCE

Real-Time Case Tracking

Replace static reports with real-time views of service performance. Managers can instantly filter, group, and summarise case data to spot bottlenecks and improve response times.

Summarise SLA progress and open cases instantly

Monitor workload by team or agent

Build dashboards that reflect live case activity

RICHER SERVICE DATA

Complete Customer Context at a Glance

Consolidate service records with related contacts, assets, and activities. Agents have all the context they need on one screen, helping them deliver more personalised service.

Combine case data with contact and account info

See related tasks and assets in one editable grid

Reduce time spent switching between Salesforce tabs

They came for the price & stayed for the features

Hundreds of teams already use Grids to shorten Sales cycle and provide meaningful interactions with their prospects

"App is intuitive, blends seamlessly with the Lightning experience"

Joel F.

"Go far beyond what’s possible with native tools or competitor solutions"

Gibran S.

"It has allowed us to create workflow-specific views that perfectly align with our business needs"

Zvezdelina N.

"We are transitioning to Salesforce and RavenApp's Grids is a wonderful tool."

Ray M.

"We've used similar higher-priced products in the past and honestly Grids provides the same functionality for a much lower cost.."

BJ M.

"Grids is an awesome app that allows for excel like functionality directly within Salesforce."

Matthew B.

"The team are very responsive to assisting with queries and work with us to extend their functionality."

Gareth A.

Feature rich and always improving

We release new features very regularly by listening closely to our user’s feedback.

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Start working smarter in Salesforce

Try Grids today or schedule a live demo with our team

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Common questions we get asked about during product demos